Fequently Asked Questions

Q. How do I place an order?
To place orders select Shop Online in the left hand menu. Choose which type of product you are interested in and browse the individual items. To make a purchase click the Add to Basket button. You have an option at a later stage to change your mind. Don't forget to enter the number of each item you require in the Quantity box. At any point you can view your basket to see what you have selected and how much they cost altogether.
 
Q. How do I pay?
Payment is very straight forward. Once you finished choosing, select the Proceed to Checkout Button at the bottom of your Shopping Basket. Enter your name and the Billing Address (the address to which the receipt is sent). If you are buying a gift for someone else, or the billing address is different from the where you would like your purchases to be sent, select No to the question "Is this the address you want your order delivered to?" and enter the postal address. We also need your telephone number in case there is a problem with the order. At this point you will be transferred to PayPal online payment system, where your transaction will be handled securely. Paypal is very easy to use. You can use an existing account or create a new one in seconds. In order to set up a new PayPal account please go to http://www.paypal.co.uk/uk.
 
Q. Are my credit card details secure?
We have chosen this payment process to provide the highest possible security for your credit card and personal details. Hayletts does not have access to any information other than your order and address.
 
Q. How much is postage?
For the UK: Postage is £2.79 per order and free for orders over £20.00.
 
At present we do not deliver outside of the UK. This is something we are working towards. Please write to us via the Contact Us page if you wish to make an order from outside the UK.
 
Q. How long will delivery take?
Orders are usually dispatched within 2 days. Please allow 3 - 5 working days for deliveries within the UK.
  
Q. What happens if my product is lost in the post?
If your purchase does not arrive please contact us via the Contact Us page and we will track it down.
 
Q. Are your items always in stock?
We aim to always have items in stock and if not then this will normally be indicated on the website. There are occasions, however, when an item is not available after ordering in which case we will inform you as soon as possible that this is the case. Where one or more items from an order are unavailable for a short period we will still send out the rest of the order to you and the other items will be sent on as soon as we receive them. In these cases only one delivery charge will be made.
 
Q. What if I change my mind?
All purchases have a cooling off period of 7 days from the day your order arrives at the delivery address.  If for any reason you change your mind and no longer want the purchase you can return it to us for a full refund. The following conditions apply:
- The item must be returned undamaged in its original packaging
- You must contact us within seven days of delivery to inform us that you wish to return the item.
- You must return the item to us within 10 days of its arrival with you
Providing these conditions are met you will receive the full refund. You will not be refunded for the cost of shipping the item to you or the cost of shipping the item back to us.
 
Our postal address is 1 Valonia Drive, Wivenhoe, Essex, CO7 9GY or please call 07990560553.
 
Q. What happens if the item is faulty?
In the unlikely event that we have sent you a faulty item please let us know within seven days of receiving it via the Contact Us page, stating the nature of the fault. We arrange a refund or a replacement item as soon as we receive the faulty goods. We will also refund any postage cost associated with returning your order. 
 
Q. Do tea towels shrink in the wash?
Unfortunately it is impossible to avoid a woven cotton fabric shrinking in the wash. On the plus side it helps improve the absorbency and effectiveness of the tea towel. Over time cotton can shrink up to 10%.